Warranties and Returns

Thank you for choosing EZ FLATE for your tire pressure needs. We are confident that you will be satisfied with your purchase. As a part of our commitment to quality, we offer the following warranties and returns policy:

WARRANTY:

We stand by the quality of our products and offer a 1-year, no-hassle warranty. If there is any issue with your product, we will either fix it or replace it with a new one - limited to 1 replacement.  Our warranty covers mechanical defects and normal use - not cosmetic defects, abuse, or modifications made after purchase.

To make a warranty claim, please send us an email with:

• Your order number or proof of purchase
• A thorough explanation of the problem
• A picture or video evidence of the issue

Please send the email to support@ezflate.com.  Our team will review your claim and work with you to resolve the issue as quickly as possible.

For Domestic warranty replacement items, shipping will be covered by EZ FLATE.

For International warranty replacements, customer is responsbile for 50% of the shipping cost and any associated duties/taxes.  We will always use the HTS code that gives us the best chance of not charging duties/taxes for warranty replacement items, but we cannot gurantee they will be free and and associated fees are the responsibility of the customer.

RETURNS:

If for any reason you are not satisfied with your purchase, you may return it within 30 days of delivery. Please note that the customer is responsible for the return shipping fees.

To be eligible for a full refund of the product and taxes paid, the returned item must be in new and unused condition. If not, it will be subject to a restocking fee at the discretion of the processor.

Returns are eligible for a full refund of the product and taxes paid, but not the shipping fees that were previously paid to send the product to you.

To initiate a return, please send an email to support@ezflate.com with your order number, or proof of purchase, and brief explanation of the reason for the return.  

Our team will review your request and provide you with the necessary information to complete the return process.

For faster processing of your refund, please include a note with your order number and the explanation with your return.

 

Please be mindful to remember that we are a small, family-run business, and the person assisting you on our end is also a human - who cares deeply about your satisfaction with our products and company, and resolving your concerns in a timely manner.

Thank you for choosing EZ FLATE. We value your business and are committed to providing you with the highest level of customer service. If you have any questions or concerns, please do not hesitate to contact us.